Refund policy

Our returns policy states that you have 14 days after receiving an item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Submit a return request
To initiate a return, please click here, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

Click on "Return items" or "Cancel items" for the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store.
Review changes and submit your request.

In the case of a return for a size exchange, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.

In the case of a return for a refund, the shipping costs (and any customs fees, if applicable) for returning the goods are the sole responsibility of the Customer; the shipment, until proof of receipt in the warehouse, is under the complete responsibility of the Customer.

If you have any questions about returns, please contact us at customer-care@moreschi.com.

Defects
Please inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you have received the wrong item. This will allow us to assess the problem and resolve it.

Exceptions / non-returnable items 
The following items cannot be returned:

• Custom products: for example, special orders and personalized items.
• Special materials: hazardous materials, flammable liquids, or gases, including spray products.
• Accessories and specific products: brushes, waxes, and product care creams, even if purchased in kits or bundles.
• Promotional items: promotional products, gift cards, or sale items.

If you have any questions or concerns about a specific item, please do not hesitate to contact us.

14-day cooling-off period for the European Union
If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. The item must be in the same condition as when you received it, it must not have been worn or used, it must have all tags attached and it must be in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you whether or not your refund has been approved. If approved, you will automatically receive your refund within 10 working days via the original payment method. It may take some time for your bank or credit card company to process and display the refund.